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Customer Connect

You need tools that enable you to effectively manage the entire customer relationship - from the time they are a lead generated from a marketing program, through providing service after the sale. Vantage Customer Connect enables you to do just that. It moves your organization beyond traditional customer relationship management (CRM). Customer Connect extends Vantage’s CRM solutions and provides customers with improved access to information through the StoreFront and Customer Portal.

StoreFront and Customer Portal
Vantage StoreFront and Customer Portal combine to create a powerful eBusiness suite. The purchase process through the StoreFront begins when a customer enters your online store. From there, they can browse a catalog, or check product descriptions, product pictures, graphics, links to additional comments or technical descriptions and prices.

You are able to leverage the advanced functionality of Vantage to provide customers with special pricing, including customer-based discounting. When the customer decides to purchase an item, they simply add it to their shopping cart.

The order is now ready to be processed by Vantage. Once the order has been placed, the customer receives an order confirmation via e-mail with their Vantage order number.

The Customer Portal serves as a gateway for your customers, sales representatives and partners to access information from your system - from anywhere. For example, customers can also check the status of orders over the Internet. Vantage Storefront enables your customers to sell products and services over the Web, giving consumers and trading partners a convenient, open location for making purchases.

By supporting both Business-to-Business and Business-to-Consumer activity, Customer Connect - the combination of Customer Portal and Vantage StoreFront - provide a versatile eBusiness engine that can handle all of your customer and business partner requirements. An integrated product that supports all aspects of your customer base is critical in today’s market, and with tight integration to Vantage, you have a solution that can handle all your eBusiness needs.

Customer Connect makes eBusiness easier. It allows for a convenient, streamlined order process that is built on robust technology. Whether you are growing your eBusiness from the ground up, or adding additional functionality to your existing web presence, Customer Connect will help you achieve your eBusiness goals.

Self-Service
Create a self-service application for your customers to check online status of their shipments, orders RMAs, field service and invoices.

Single Login
Customers may purchase goods, review accounts, or locate shipments all with a single login.

One Process
Orders placed through the StoreFront are processed just like any other order within Vantage—no new processes to learn.

Customer Satisfaction
Service your customers 24x7x365 with up-to-date pricing, products, special offers and the instant ability to place an order.

Online Catalog
Provide a online catalog for your customers to browse—including pictures and pricing.

Related Web Sites
Link your StoreFront to other related sites to provide additional information.

Extensive Search
Offer search capabilities to your customers to enable them to find the exact product they need.

Technology
StoreFront and Customer Portal combine the latest technology from Progress Software with the newest Web technology to create an easy-to-setup personalized site.

Personalization
Modify the Web content to add your corporate logo, change colors, add Web links or create other information. Personalizing your site differentiates your StoreFront from others in the marketplace.

HTML Editor Support
Maintain your StoreFront with popular tools such as Microsoft Front Page.

Prerequisites
• Microsoft Internet Information Server (IIS) from NT Option Pack 4
• Windows 2000 Server Platform
• SSL (Secure Socket Layer)

Integration
Vantage’s StoreFront and Customer Portal are seamlessly integrated with the Order Management, Inventory Management and Accounts Receivable modules.

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